Support made simple
Explore answers to the most common questions and get the help you need, whenever you need it.
How can we help?
Find quick answers about shipping, returns, orders, and more — all in one place.
Shipping
How long does shipping take?
Standard domestic shipping takes 3–5 business days, while international orders usually arrive in 7–14 business days. We know many customers buy activewear for upcoming training or events, so we always aim to ship as quickly as possible.
Do you ship internationally?
Absolutely! We ship worldwide, with costs and delivery times calculated at checkout. Whether you’re training at home or abroad, we’ll make sure your gear reaches you.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with a tracking link. This way, you can follow your activewear journey from our warehouse to your doorstep.
Do you offer free shipping?
Yes, free domestic shipping is available on all orders over $75. This helps you grab your favorite leggings or sports bras without worrying about extra fees.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, you can update your address by contacting our support team. We recommend doing this quickly to avoid delays in receiving your activewear.
Will I be charged customs fees for international orders?
Some countries may apply import taxes or duties. These are the customer’s responsibility, but we’ll provide all necessary documentation to make the process smoother.
What should I do if my package is delayed or lost?
Get in touch with our support team, and we’ll investigate with the carrier right away. If needed, we’ll arrange a replacement so you won’t have to wait long for your workout gear.
Return
How do I start a return?
If you received the wrong or a defective item, we’ll cover the return shipping. For size or preference changes, customers are responsible, but we work to keep costs low.
What is your return policy?
You can return or exchange items within 30 days of delivery as long as they’re unworn, unwashed, and in original condition with tags attached. This ensures you have enough time to try them on at home.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with a tracking link. This way, you can follow your activewear journey from our warehouse to your doorstep.
Are return shipping costs covered?
If you received the wrong or a defective item, we’ll cover the return shipping. For size or preference changes, customers are responsible, but we work to keep costs low.
How long will it take to get my refund?
Refunds are processed within 5–7 business days once we receive your return. You’ll get an email notification as soon as your refund is completed.
Will I be charged customs fees for international orders?
Some countries may apply import taxes or duties. These are the customer’s responsibility, but we’ll provide all necessary documentation to make the process smoother.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, you can update your address by contacting our support team. We recommend doing this quickly to avoid delays in receiving your activewear.
Orders
How do I place an order?
Browse our collections, choose your size, and add items to your cart. Checkout is simple and secure, so you can get back to focusing on your next workout.
Do I need an account to order?
No, you can checkout as a guest. But creating an account lets you track your orders, save your favorite outfits, and access faster checkout in the future.
Can I cancel or modify my order after placing it?
Yes, if your order hasn’t shipped yet. Reach out to us as soon as possible, and we’ll do our best to help.
Do you restock popular items or limited editions?
Many of our bestsellers and core essentials are restocked regularly. Limited edition activewear may sell out quickly, so we suggest signing up for restock alerts.
Can I order matching sets or bundles?
Definitely! We often release collections with matching tops and leggings, and we also offer bundle discounts. These are great for building complete gym outfits.
What should I do if I didn’t receive my confirmation email?
Check your spam or promotions folder. If it’s not there, contact us with your order details, and we’ll resend your confirmation right away.
Payments
Do I need an account to order?
No, you can checkout as a guest. But creating an account lets you track your orders, save your favorite outfits, and access faster checkout in the future.
How do I apply a discount code?
Enter your discount code at checkout, and the savings will automatically apply. Look out for seasonal promotions and bundle deals too.
Why was my payment declined?
Payment issues may occur due to incorrect details, insufficient funds, or bank restrictions. Double-check your info or try a different payment method if needed.
Products
How do I choose the right product for my needs?
Each product page includes key details, dimensions, and features to help you compare and choose the best fit for your family.
Will the product look exactly like the photos?
We do our best to display colors and details as accurately as possible, but slight variations may occur depending on lighting or screen settings.
Are your products suitable for gifting?
Yes, many of our products are perfect for gifting and are designed with both practicality and presentation in mind.
Product Care
How should I clean the product?
We recommend following the care instructions provided with each product to keep it in the best condition.
Can the fabric parts be removed and washed?
Depending on the product, some fabric components may be removable. Please check the care instructions on the product page or packaging.
How do I keep the product in the best condition over time?
Regular gentle cleaning, proper storage, and following the care guidelines will help maintain the product’s appearance and performance.
Stroller & Swing
Where can I find product instructions?
Instructions are included with the product, we recommend keeping them for future reference. If you need help, contact our support team.
Are the stroller and swing easy to assemble?
Yes, they are designed to be as simple and intuitive as possible. Assembly guidance is included where needed.
Can I use the product every day?
Yes, our products are designed for everyday family life, with comfort and practicality in mind.
Warranty & Defects
Are sale items eligible for Warranty ?
Yes, unless marked as “final sale,” most sale items have warranty. We want you to feel confident even when shopping deals.
What if I already wore the item once?
For hygiene reasons, we can only accept returns on items that are unworn and unwashed. However, feel free to try them on at home to check the fit before deciding.
Can I exchange an item if the size doesn’t fit?
Absolutely! Activewear sizing can vary depending on style and fabric, so we encourage exchanges to help you find the perfect fit.
What should I do if I receive a damaged or defective item?
Please email us with photos of the issue, and we’ll send a replacement or issue a full refund. We take quality seriously, so your case will be prioritized.
Contact & Support
How can I contact your support team?
You can contact us through our contact page, and we’ll get back to you as soon as possible.
How quickly will I receive a reply?
We aim to respond as quickly as possible, usually within 24 to 48 business hours.
What should I do if I can’t find my answer here?
If you need more help, please contact our support team directly and we’ll be happy to assist.
We’re here to help.
Have a question about your order, our products, or delivery? Our team is here to support you every step of the way.